1. Information We Collect
We collect the following types of information:
- Account information: Organisation name, email address, and password when you create an account.
- Billing information: Payment card details (processed securely by our payment provider), billing address.
- Content: Videos you upload and narration scripts generated through our service.
- Usage data: Pages visited, features used, video creation activity, and interactions with our platform.
- Analytics data: We use analytics services to understand how our website and application are used. This includes information such as pages visited, time spent on pages, browser type, device type, approximate location (country/city level), and referral source.
- Session recordings: We may record how users interact with our website and application (clicks, scrolls, page navigation) to improve usability and identify issues. These recordings do not capture passwords or payment details.
- Live chat data: When you use our live chat support, we collect your messages and any information you provide during the conversation. If you are logged in, your account details may be associated with the chat session.
- Marketing data: Referral source, campaign information, and which pages or buttons led you to sign up.
2. How We Use Your Information
- To provide and operate our video narration service.
- To process payments and manage your subscription.
- To communicate service updates, billing notifications, and support responses.
- To improve our website, application, and services based on usage patterns.
- To understand which marketing channels and campaigns are effective.
- To provide customer support through live chat and email.
- To detect and prevent fraud or abuse of our services.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in to your account.
- Understand how visitors use our website and application.
- Measure the effectiveness of our marketing campaigns.
- Improve user experience based on interaction patterns.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our service.
4. Data Storage and Security
Your videos and account data are stored securely using industry-standard encryption within the EU. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
5. Third-Party Services
We use trusted third-party providers to deliver our services. These include providers for:
- Video processing and AI narration generation.
- Payment processing and subscription management.
- File storage.
- Website and application analytics.
- User behaviour analysis and session recording.
- Live chat and customer support.
Each provider processes data in accordance with their own privacy policies. We only share the minimum data necessary for each provider to perform its function.
6. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days. Video files may be retained for a reasonable period to allow for recovery, after which they are permanently deleted.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Delete your personal data.
- Object to processing of your personal data for marketing purposes.
- Port your data to another service provider.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at [email protected].
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our application. Continued use of our service after changes constitutes acceptance of the updated policy.